Keeping and Growing our Customers and helping them suceed is our #1 Imperative. Every success story, has not only been a unique learning experience, but also entirely enriching, in our ability to work well together and build an everlasting relationship with our customers. Every project without exception has brought in unique differentiation and value to the customer and as testament to our diligent work ethic, delivery of quality and value, are our numerous referal customers who came from word of mouth.
Our customers were able to use our technology and services to deliver great operational efficiencies, cost savings, disruptive differentiation, increased profits, greater customer and employee experience and ultimately incremental shareholder value. We highlight below our select customer success stories and use cases:
With Telco and ISP revenues facing increasing challenges in growing or keeping ARPU sustained, delivering innovative VAS solutions has been a great way for Telecom providers to increase ARPU, stickiness and wallet share.
The Sawtrax VAS offerings structured into 3 key VAS offerings viz; Consumer Behavior, Network and Enterprise. The offerings are delivered almost at no additional cost and in a flexible model that delivers incremental revenue and profits. The products below are designed to bring disruptive differentiation, increased profits, greater customer experience and significant value add to our Telco customers. We highlight below our select VAS services offering:
Need:
The customer who is a leading Telecom Provider in Africa needed a secure messaging and collaboration platform for their retail and enterprise users to deliver a fully branded native voice, video & chat environment.
Solution:
Defcom delivered a fully branded / whitelabled, hypersecure communication and collaboration platform for the Telco within 90 days. The system delivered whatsapp, snapchat, SIP and PTT functions in a single mobile application.
Benefits:
Incremental acquisition of new corporate and retail customers, increased DATA ARPU, increased wallet share and captive communication medium for customers end-to-end communication and collaboration need.
Value:
Increased Data revenue by 4% YoY and increased NPS by 34%
Need:
A leading Telecom Provider in Africa needed a customer acquisition and loyalty proposition that would not only generate incremental revenue but also build stickiness, loyalty and brand image with its SME customer base.
Solution:
Marketplace Genie delivered a fully branded / whitelabled, feature rich Marketplace platform for the Telco within 120 days. The system delivered a fully customizable store front for each merchant, integrated logistics and payments gateway engine in a single mobile application and secure web portal.
Benefits:
Incremental acquisition of new SME's, increased revenue, loyalty & a brand value as the #1 provider of SME solutions.
Value:
Increased revenue by 9% YoY and increased brand value to #1 among SME's
The Internet of Things solutions are connecting the digital and physical worlds in innovative ways with pioneering business results. It helps achieve higher levels of operating efficiencies through realtime visibility into performance data through intelligent data collection and analytics. The Internet of Things (IoT) can not only help your business get ahead today, its powerful outcomes and analytics can propel your business far into the future. @Sawtrax we help companies harness the power of IoT to deliver transformative outcomes and tangible business value.
The Sawtrax IoT practice delivers several IoT applications through a sensor agnostic centralized hosted platform that provides standards based realtime advanced data collection, analytics and graphical representation of control data. The platform powers advanced IoT solutions out of the box such as Smart Energy, Health IoT, Telematics, Security Surveillance and Digital Oilfields.
Need:
A leading enterprise Oil and Gas company needed a centrally managed security and surveillance solution for its 918 locations with different types of cameras ranging from a LTZ, Infrared, Drone & Desktop with a scalable hybrid on-premise/cloud storage solution. Similar needs were also for a Smart City state government customer through a Telco.
Solution:
Sawtrax Surveillance-as-a-Service delivered a fully branded / whitelabled, cloud surveillance solution with cameras from HikVision providing central management and AI intelligence such as face recognition, crowd counting, number place recognition and thermal and intruder alerts integrated to the customer's command center NOC.
Benefits:
Enhanced Security, Centralised management, reduced cost from centralized storage, lower pilferage and enhanced employee safety.
Value:
Cost savings in excess of $2M dollars per year through centralized cloud management and resource cost.
Need:
A retail requirement from a leading Telco in India to offer a VAS that supported the senior citizens security, health and services through a wearable that would monitor their health and wellbeing and alert / act with 24x7 services in case of emergencies.
Solution:
Sawtrax Eldercare solution is an IoT based platform and sensor solution that collects, monitors, alerts and graphically represents tracking, health data, fall alerts, critical care alerts and a 24x7 call center service that delivers critical care services through a network of pharmacies, doctors-on-call, ambulatory and hospital service. The sensor features a light weight water proof device that has an accelerometer, camera, GPS and GSM Voice kit integrated.
Benefits:
24x7 realtime health monitoring of seniors, quicker response to critical health events, enhanced lifestyle for elder community and incremental growth and data usage for Telco's.
Value:
Incremental revenue of 7% on an yearly basis and improved Elder security and safety.
Need:
A Global UN organization pan Africa needed a secure fleet management solution to monitor its large Fleet of vehicles that delivered critical supplies in areas and countries in need for humanitarian purposes securely and cost effectively while ensuring vehicle and driver safety.
Solution:
Sawtrax Telematics - Connected Fleet solution is an IoT based platform and sensor solution that collects, monitors, alerts and graphically represents tracking, driver performance data, vehicle analytics and geo-fences through a fully customizable dashboard. It also provides a reporting engine and widget API to develop custom reports and widgets to enhance functionality.
Benefits:
Complete visibility of vehicular traffic and routes in realtime, cost savings in fewer thefts, longer lasting vehicles due to better driving behavior enforcement & improved driver safety.
Value:
Lowered costs by $18m on an yearly basis from lower pilferage and better employee safety.
Today's digital economy is a key driver for innovation and competitiveness, leveling the playing field for Small to Medium businesses. Our vision is to "deliver inventive and transformational agility in business using strategies that demonstrates quantifiable incremental benefits and growth.
@ Sawtrax we focus on implementing digital tools and strategies effectively and economically, bringing changes in how business work, communicate, market and sell, separating them from businesses that fail to embrace technology and social transformation in today's workplace. Simply put, we assist business thrive in the new digital economy !!. We offer SME's, Government's and Educational Institutions, key solutions towards helping achieve their digital transformation objectives.
Need:
Deliver a comprehensive SME Automation tool to be bundled into a SME-in-a-Box solution for one of the largest Telecom operator in Africa. The tool should enable an SME to complete automate key functions such as Accounting, Point of Sale, Online E-Commerce, Inventory Management, People Management, Online Presence and Simple Marketing.
Solution:
Sawtrax Telematics - Connected Fleet solution is an IoT based platform and sensor solution that collects, monitors, alerts and graphically represents tracking, driver performance data, vehicle analytics and geo-fences through a fully customizable dashboard. It also provides a reporting engine and widget API to develop custom reports and widgets to enhance functionality.
Benefits:
Complete visibility of vehicular traffic and routes in realtime, cost savings in fewer thefts, longer lasting vehicles due to better driving behavior enforcement & improved driver safety.
Value:
Lowered costs by $18m on an yearly basis from lower pilferage and better employee safety.
Need:
Deliver a comprehensive E-Learning and Shools Management Solution for one of the leading University in the Middle East to provide a next generation AI based learning environment and automate key functions of a university.
Solution:
Sawtrax Smart Learn is a cloud hosted Learning Management and E-Learning solution delivering next generation features such as AI Adaptive Learning, Quiz Management and Learning Tracker. The Schools Management system automates functions such as student and teacher management, scheduling, fees management, e-results, library and certification system.
Benefits:
Enhanced Learning Environment for students, Cost and resource savings pushing the focus on learning and research for educational institutions, revenue leakage protection and improved operational efficiency.
Value:
Significant costs savings and improved student results.
Need:
Deliver a E-Governance and Accountability system for a Federal National Government in Africa with detailed views to various branches of the the federal government to enable ontime and under budget execution of government projects.
Solution:
Sawtrax E-Governance is a cloud hosted solution automating key functions of government projects and budget cycles providing a comprehensive dashboard to government executives on progress with projects from a budget, timeline and accountability perspective.
Benefits:
High visibility into government projects, quicker and under budget execution of key projects, improved execution of government projects and increased accountability from government officials for the public exchequer.
Value:
Significant costs savings and improved services to Citizens.
Our consulting services focus on our customers' most critical issues and opportunities for growth: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics, product engineering and customer experience in Telco's, ISP's and Enterprises. We bring practical, hands-on, deep, functional expertise, but are known for our holistic approach and perspective: we capture value across boundaries and between the silos of any organization. We have a proven multiplier effect from optimizing the sum of the parts, not just the individual pieces.
Our world class senior consultants with cross functional experience come from various continents of the world specializing in applying practical experience and time tested practices, superimposed with the new Digital, AI, Data Sciences and RPA approach to deliver digital transformation in your business quickly and affordably.
Need:
Transform the SME business of one of the largest Telecom provider in the Middle East to a Digital Services Operator delivering a comprehensive set of SME propositions around voice, data and digital solutions.
Solution:
Sawtrax delivered a comprehensive set of digital solutions propositions centered around the SME-in-a-Box concept coupled with a device led strategy to transform the voice and fixed business. Key differentiations were delivered around transforming the end-to-end customer and channel experience in terms of delivering a seamless journey across the product lifecycle.
Benefits:
Enhanced ARPU, significant incremental revenue and doubling of marketshare in the SME segment.
Value:
Increased revenue from 3% to 10% of the overall business share for SME and tranformed the customer experience for SME products.
Need:
Deliver a next generation brand impacting Experience Center for a leading Telecom operator showcasing the future of a digital services operator. The brief was to deliver an experience that feels both personal and authentic enabling the briefing center to become an immersive space that connects customers to the brand.
Solution:
Sawtrax delivered an authentic experience center, where the design elements seamlessly blended into adaptable spaces, multi-faceted digital experiences and a tangible feeling of the brand's identity. Seamless integration of digital ecosystems, both seen and unseen, provided the flexibility and changeability required for personalization resulting in an impactful and personal experience for the customer in realizing "who we really are" and how we will meaningfully impact the customers life and business.
Benefits:
Increased customer acquisition and set the brand to be set as the leader in the Digital Service Operator space.
Value:
Increased revenue by 24% in the first 6 months of opening the center versus the previous year and significantly enhancing the brand value.